Accessibility

2 May 2024

We are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our guests.

On this page you will find details of our current Accessibility Measures as well as links to Accessible Screenings and more.

Autism and Sensory Friendly Screenings

These Screenings are intended to provide a safe and welcoming environment for people on the Autism Spectrum as well as those who may have other sensory needs.

For these screenings we adjust the whole cinema environment, as follows:

Lights are left on a mid-setting
Sound levels are a bit lower
There are no adverts or trailers, with the film starting at the advertised time
There is a relaxed attitude to noise made by guests enjoying their film
The team have undertaken training to help you where needed, but also will stay out of the way until asked
Finally, we welcome guests to change seating during the performance if needed and if you have a specific snack/drink that we do not offer, we allow outside refreshments under this circumstance.

You can find details of our Upcoming Autism and Sensory Friendly Screenings HERE

Descriptive Subtitle Screenings

Screenings with Descriptive Subtitles are held regularly - usually on a Sunday and Tuesday, at times that are appropriate to the main target audience, for the benefit of audiences who are d/Deaf and Hard of Hearing.

These clearly display dialogue and essential sound cues on screen for viewers to fully appreciate their film. Sound levels are also slightly lower on these screenings, which can be of benefit for those with conditions such as Tinnitus.

Currently, the pre-feature advertisements are NOT captioned, but we are assured that this will change soon.

You can find our Upcoming Descriptive Subtitle Screenings HERE

Assistance Dogs

We welcome Assistance Dogs at the Plaza, but do ask that you let us know as soon as possible to ensure that you get a suitable seating area for your dog to be comfortable.

If attending a Descriptive Subtitle Screening, the volume is purposefully lowered to be better for those with implants and this can be a more comfortable environment for assistance dogs also.

We will gladly provide drinking water, on request.

Accessing the Building Via Wheelchair

The Cinema is wheelchair accessible via a sloped access at the side of the building. There is a door bell to ring and our staff will come and let you in.

Access to Auditorium

Auditoriums 3 and 4 are situated on one level, with designated wheelchair spaces. There is also room to transfer from a standard sized wheelchair to any of the seats on the very front row.

PLAZA 3

PLAZA 4

PLAZA 2 is accessed via 29 stairs. The stairwell is approx. 1.5m wide with handrails on both sides.

3 steps to a small landing
13 steps to a landing with access to toilets
13 steps to a landing with access to PLAZA 2

You enter the auditorium from the front. Row A is closest to the entrance.

PLAZA 1 is accessed via 48 stairs. The stairwell is approx. 1.5m wide with handrails on both sides.

3 steps to a small landing
13 steps to a landing with access to toilets
13 steps to a landing with access to PLAZA 2
13 steps to a small landing
6 steps to a landing with access to PLAZA 1

You enter the auditorium from the rear. Row J is closest to the entrance

Rows H - A are stepped seating with 2 steps down per row. There are handrails available.

Row K has 1 step up

Booster Seats

We have a number of booster seats available in our auditoriums (stored adjacent to the entrance) which are made of hard plastic and cleaned between each use.

We recommend bringing a little cushion to pop on top for the best comfort possible.

These are available on a first come - first served basis and we ask that if you use one, please just leave them on your seat so that we know to clean it.

How To Claim A Free Ticket for an Essential Carer Companion

We welcome the use of The Cinema Exibitors' Association Card (CEA).

This is a national scheme that can be used to verify that the holder is entitled to an extra ticket, free of charge, for an essential carer or companion.

If you are in receipt of disability living allowance, attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. Click HERE for more information about eligability.

You just need to apply for a card via this link: Get a CEA Card and show it when you come to the cinema, or type the number in when booking online via our website or app.

Please note this is not available for Special Events, only standard screenings.

If We've Missed Anything, Do Get in Touch
If you have any access requirements, please contact the team in advance and we can advise you on the best seating options and to ensure your visit is as comfortable and enjoyable as possible.

We are always happy to make a visit to our cinema both possible and exceptional.